Website FAQs

How do I get a quote?

To get a quote or book an airport parking space with PurpleParking you can click an airport on the left hand side of the home page (or this page) or click the quote button on the top right hand side of the home page.

On the next page fill in the details required and press continue.

Does the web site work with all browsers?

If you have the latest version of a common browser installed, such as Firefox, Opera, Internet Explorer, Deepnet, or Netscape, you should not have a problem.

If you use a Mac, then we recommend using Safari or the Mac versions of Firefox or Netscape. We do not recommend using IE for Mac with our website, for although it will work, it will not give you the user experience we want you to have.

For those customers with older browsers, or who wish to use text to voice software we recommend you use our text-only site.

How secure is your web site?

We store your details on our secure server. Like many e-commerce sites we have been validated by veri-sign. When ever we require sensitive data from you we use the Secure Sockets Layer (SSL) technology. This secures your data by encrypting it.

When I click on the calendar, my browser pops up a message saying I am leaving the secure connection and then pops up another message saying I am about to enter a secure connection. Why?

Because the calendar is in a pop up window, it will invoke this message on some types of browser if the option to warn about entering and leaving a secure connection is set to on. This is because you are physically leaving one window and entering another when you invoke the calendar. You can set this warning to off, by ticking the 'In the future do not show this warning' on the pop up message or by removing this from your Internet options (see your browser's help).

To know if you are in a secure connection or not, look for the closed padlock on your browser's status line. If it is present then you are currently under a secure connection and any details entered on this page are secure.

After I gave my Credit Card details and pressed Confirm the page cleared and a message box popped up with the message "The page contains both secure and non secure items, do you want to display the non secure items." Why?

Throughout the booking process your data is secured using the SSL protocol, when you press confirm your booking is taken and we display a confirmation page. This confirmation page is still under our secure environment but contains links to parts of our web site that do not need to be secure, such as our airport parking meeting instruction and direction pages. Your data is Secure, the message merely alerts you to the fact that some links on the page are not under the secure protocol and that you will leave the secure environment should you click on them.

To know if you are in a secure connection or not, look for the closed padlock on your browser's status line. If it is present then you are currently under a secure connection and any details entered on this page are secure.

Depending on how your browser options are set you may or may not see this message. If you see the message box, then you have three choices denoted by 3 buttons YES, NO, MORE INFO.

If you click YES then the Confirmation page will display normally including the links that are not under SSL.

If you click NO then the page will display normally but remove the links not under SSL, therefore you will not be able to click on these links.

If you click MORE INFO then you will see the following:

Downloading non-secure content from a secure Web site

The Web site you are viewing is a secure site. It uses a security protocol such as SSL (Secure Sockets Layer) or PCT (Private Communications Technology) to secure the information you send and receive.

When sites use a security protocol, information that you provide, such as your name or credit card number, is encrypted so that other people can’t read it. However, this Web page also contains items that do not use this secure protocol.

Given what you know about this Web site and your computer, you must decide whether to continue working with this site

After I gave my Credit Card details and pressed Confirm, I lost my connection to your website and/or received a system error. How do I check if my booking went through?

If your booking was successful, you should receive an email confirmation within a short time after confirming the booking. If you have not received the email or need to check straight away, return to our home page and click the display booking button.

Enter your surname, 1st line of address and car registration.

This information should be entered in same way as entered during your booking, i.e. if you entered 160 Brent Rd then you can enter 160 BRENT RD or 160 Brent Rd but not 160 Brent Road.

If succesful then you will see a summary line of your booking, if you click on the reference number of the booking your confirmation page will be displayed for you to print.

If the summary line for your booking was not displayed and you are sure you entered the correct information in the display booking page, then the booking either did not complete or in extreme circumstances only partially completed, please phone our friendly reservation staff on 0845 450 0808 who will be able to put your mind at ease and if required complete your booking over the phone.

Can I get an e-mail confirmation of my booking?

If you have completed all the booking steps correctly, an automatic e-mail confirmation of the booking will be sent to the e-mail address you provided in your booking. However, you will not receive a booking confirmation e-mail if the e-mail address provided was misspelt or in some other way invalid. Please be aware that e-mail confirmations, allthough usually ariving within minutes, can take far longer to arrive when the internet is busy.

I have forgotten my password for fastrack?

On the home page, click on the Fastrack button. Once the log-in page has been displayed click on the forgotten your password button. A pop-up screen will take you through the two step security process to change your password.

An e-mail notification that the password has been changed will be sent to the e-mail address provided in your profile.

This notification will not contain the new password.

What should I put in the source code field if I do not have one?

If you do not have one, do not worry, you can leave it blank.

After I gave my Credit Card details and pressed Confirm, the page cleared and a message box popped up with the message "The Website Overture.com has requested to save a file on your computer called a cookie..."

If you arrived at our site through a search engine, for instance Overture or Google, or, a third party web site that has joined our affiliate program; then a cookie file may be placed on your hard drive by this third-party. These third partycompanies may use aggregated statistics about your visits to this Web site to both help us and themselves enhance your PurpleParking experience. The information they collect does not include any identifiable personal information.

I booked with PurpleParking months ago and joined your club. I now wish to book again but cannot find my membership number.

If you wish to use our standard booking pages, which require your membership number, rather than our fastrack booking page, you will need to ring our reservations department on 0845 450 0808 who will be able to suply you with your membership number. If you wish to use the Fastrack booking page then on the home page, click on the Fastrack button. Once the log-in page has been displayed click on the forgotten your password button. A pop-up screen will take you through the two step security process to change your password. Because Fastrack requires that credit card information is held on our secure server before you book, you should use the amend profile button on the Fastrack page to check that up-to-date and valid credit card details are stored.

What are the running times of the buses at Heathrow?

Travellers should allow 30 minutes for their bus transfer for Heathrow.

Our buses run every 15 minutes throughout the day